Your complaint will be promptly and impartially handled by the relevant department. Any information you provide during the complaints process will be treated with the utmost confidentiality and handled in accordance with applicable privacy and data protection requirements.

We will respond to your complaint using the contact details you have provided within a maximum of 15 calendar days from the date you receive confirmation that your complaint has been received.

In addition to the online form, you can also contact us through our other communication channels whenever you need assistance.

Contact our Call Centre at: 038 620 620 or 0800 50 000.
You can also email us at sherbimiperkliente@bpbbank.com to raise any matter or concern that is important to you.

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To stay aligned with your needs and expectations, we encourage you to share your comments, suggestions, and feedback with us, as well as express any concerns or dissatisfaction you may have.

BPB is committed to meeting your expectations in a timely manner. We are dedicated to handling your complaint as efficiently and professionally as possible.

To find out about the steps you can take to submit your complaint, please click here.