For clients
How can you contact us?
BPB aims to always be by your side, through various communication channels, wherever and whenever you need us.
- Contact the Call Centre on 038 620 620 or 0800 50 000
- Write to us at sherbimiperkliente@bpbbank.com
For us, open communication with clients is essential to understanding and addressing their needs in the best possible way. We encourage you to share with us any comments, suggestions or dissatisfaction you may have, as every piece of feedback helps us to continuously improve. BPB remains committed to ensuring that every request or complaint is handled efficiently, professionally and in a timely manner, ensuring the best possible experience for our clients.
To find out about the steps you can take to submit your complaint, click here.
FAQ
Frequently Asked Questions
What is BPB's IBAN?
The BPB’s IBAN is XK05 and the client’s account number (example: XK051300000000000000)
What is BPB's SWIFT code?
The SWIFT code for BPB is: BPBXXKPRXXX
How can authorisation be granted on someone else's account?
Both parties (the authoriser and the person being authorised on the account) must be present at the branch. They must present valid identification documents at the bank (identity card or valid passport) and proof of residence/address (no older than six months).
What is the cost of subscribing to eBanking and what is the monthly fee?
Service activation – €10 token fee
Monthly fee: €0.50
As part of several different packages offered by the bank, the service is provided free of charge (Please refer to the current price list)
How do you top up a phone via SMS?
Duke dërguar SMS në numër 50000 me tekst numri i telefonit hapsirë shuma e mbushjes (shembull: 044xxxxxx 5 ose 045xxxxxx 5 (për mbushje 5€).
What is the withdrawal limit at ATMs?
At BPB ATMs €0.10
At other banks’ ATMs (within and outside Kosovo) minimum €3.00, 2.50% of the amount
What is the provision at the points of sale (POS)?
Within Kosovo with no surcharge
Outside Kosovo: 0%
Online payments by card: 0%
Only a 1% fee applies at the POS or online when the currency is not EUR, for example Macedonian Denar, Albanian Lek, etc.
What is required for an individual loan?
Valid identity document;
Employment contract or proof of regular, fixed-term income;
Documentation regarding the collateral (pledge);
Documentation relating to the mortgage (where applicable);
What is required to open an individual account?
The person for whom the account is being opened must appear in person at the branch;
A valid form of identification (identity card or passport);
Proof of residence/address (no older than six months).
What services does mobile banking offer?
– Review of the balance sheet and the statement of cash flows.
Checking the details of items reserved to an account or card.
− Making payments between personal accounts
− Making payments within the bank’s customer accounts
− Making domestic payments
− Making international payments (only for beneficiary customers pre-registered on the E-banking platform)
− Bill payments, such as: electricity, water, customs, taxes and ATK contributions, etc.
Balancing personal and foreign credit card debt
Splitting instalments for transactions made with the Visa Installment card
Implementation of phone top-ups for the operators Vala and IPKO
Implementation of payments for television and internet packages for the IPKO operator.
− Display of the loan amortisation schedule
Blocking of credit and debit cards
Change to the limits on the use of debit and credit cards at ATMs and POS terminals.
Application for products such as loans, credit cards, deposits and changes to the credit limit on a card.
Opening, amending and closing standing orders
What are the fees for withdrawals with a VISA CLASSIC?
5 EUR minimum, 3% of the amount
Which payments made via e-banking are free of charge?
Kesco payments; Giro payments for public utility companies.
When is the debt on the VISA CLASSIC calculated?
Every month, on the last day of the month.
What is the ATM withdrawal limit with VISA Electron?
1000.00 EUR base limit.
What is the purchase limit at the POS with VISA Electron?
1000.00 EUR base limit.