{"id":3527,"date":"2025-08-08T11:53:35","date_gmt":"2025-08-08T11:53:35","guid":{"rendered":"https:\/\/bpb-new.rrota.com\/complaint-form\/"},"modified":"2026-07-29T08:23:34","modified_gmt":"2026-07-29T08:23:34","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/bpb-new.rrota.com\/en\/complaint-form\/","title":{"rendered":"Complaint Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3527\" class=\"elementor elementor-3527 elementor-2447\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9a9ad e-flex e-con-boxed e-con e-parent\" data-id=\"eb9a9ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5499bfe e-con-full e-flex e-con e-child\" data-id=\"5499bfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2' class='complaint-form' action='\/en\/wp-json\/wp\/v2\/pages\/3527' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_15\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_15'><span class='gform-field-label__text'>Facebook<\/span><\/label><div class='ginput_container'><input name='input_15' id='input_2_15' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2_15'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'><span class='gform-field-label__text'>Emri<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2_1' type='text' value='' class='large'    placeholder='Shkruani Emrin' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_2'><span class='gform-field-label__text'>Mbiemri<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_2_2' type='text' value='' class='large'    placeholder='Shkruani Mbiemrin' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_3'><span class='gform-field-label__text'>Numri Personal<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_2_3' type='text' value='' class='large'    placeholder='Shkruani Numrin Personal' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_5'><span class='gform-field-label__text'>Numri i telefonit<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_2_5' type='text' value='' class='large'    placeholder='Shkruani numrin e telefonit' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_6\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_6'><span class='gform-field-label__text'>Email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_6' id='input_2_6' type='email' value='' class='large'   placeholder='Shkruani e-mail adres\u00ebn' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2_9\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'><span class='gform-field-label__text'>Natyra e ankes\u00ebs\/sugjerimit<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_2_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Zgjedh natyr\u00ebn e ankes\u00ebs<\/option><option value='Ankes\u00eb' >Ankes\u00eb<\/option><option value='Koment' >Koment<\/option><option value='Sugjerim' >Sugjerim<\/option><\/select><\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_7'><span class='gform-field-label__text'>P\u00ebrmbledhja e ankeses<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_2_7' class='textarea medium'    placeholder='Shkruaj k\u00ebtu' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_2_14\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Consent<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_14.1' id='input_2_14_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_14_1' ><span class='gform-field-label__text'>Un\u00eb deklaroj se jap miratimin tim p\u00ebr p\u00ebrpunimin e t\u00eb dh\u00ebnave t\u00eb mia personale t\u00eb plot\u00ebsuara m\u00eb lart\u00eb vet\u00ebm p\u00ebr q\u00ebllimin e trajtimit t\u00eb ankes\u00ebs\/sugjerimit tuaj dhe pranoj q\u00eb Banka p\u00ebr Biznes mund t\u00eb mbledh\u00eb, ruaj\u00eb, p\u00ebrpunoj\u00eb dhe p\u00ebrdor\u00eb t\u00eb dh\u00ebnat personale q\u00eb kam dh\u00ebn\u00eb sipas Legjislacionit t\u00eb aplikuesh\u00ebm p\u00ebr mbrojtjen e t\u00eb dh\u00ebnave personale. P\u00ebr detaje t\u00eb m\u00ebtutjeshme, ju lutemi shikoni njoftimin e Privat\u00ebsis\u00eb duke klikuar <a href=\"https:\/\/www.bpbbank.com\/wp-content\/uploads\/2021\/10\/Njoftimi-i-privatesise.pdf\" target=\"_blank\">k\u00ebtu <\/a>.<\/span><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_14.2' value='Un\u00eb deklaroj se jap miratimin tim p\u00ebr p\u00ebrpunimin e t\u00eb dh\u00ebnave t\u00eb mia personale t\u00eb plot\u00ebsuara m\u00eb lart\u00eb vet\u00ebm p\u00ebr q\u00ebllimin e trajtimit t\u00eb ankes\u00ebs\/sugjerimit tuaj dhe pranoj q\u00eb Banka p\u00ebr Biznes mund t\u00eb mbledh\u00eb, ruaj\u00eb, p\u00ebrpunoj\u00eb dhe p\u00ebrdor\u00eb t\u00eb dh\u00ebnat personale q\u00eb kam dh\u00ebn\u00eb sipas Legjislacionit t\u00eb aplikuesh\u00ebm p\u00ebr mbrojtjen e t\u00eb dh\u00ebnave personale. P\u00ebr detaje t\u00eb m\u00ebtutjeshme, ju lutemi shikoni njoftimin e Privat\u00ebsis\u00eb duke klikuar &lt;a href=&quot;https:\/\/www.bpbbank.com\/wp-content\/uploads\/2021\/10\/Njoftimi-i-privatesise.pdf&quot; target=&quot;_blank&quot;&gt;k\u00ebtu &lt;\/a&gt;.' class='gform_hidden' \/><input type='hidden' name='input_14.3' value='1' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_2_8\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Consent<\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_2_8_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_8_1' ><span class='gform-field-label__text'>A e kemi p\u00eblqimin e juaj q\u00eb t\u00eb ju kontaktojm\u00eb lidhur me sugjerimin \/ k\u00ebrkes\u00ebn?<\/span><\/label><input type='hidden' name='input_8.2' value='A e kemi p\u00eblqimin e juaj q\u00eb t\u00eb ju kontaktojm\u00eb lidhur me sugjerimin \/ k\u00ebrkes\u00ebn?' class='gform_hidden' \/><input type='hidden' name='input_8.3' value='1' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >D\u00ebrgo<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2' id='gform_theme_2' value='orbital' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2' id='gform_style_settings_2' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='4D3gAQo7LzrmWN1z1TB+L6qb12xyMxmWZ9cwm6kz8FMHd3G3mn3Fx+tZE\/gFe9Gkj1ZEt0lehlsjoQZe4tXgZK0uP7mmZYFxO6s0Qe7nYq4HpJc=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2' id='gform_target_page_number_2' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2' id='gform_source_page_number_2' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5cad49 e-con-full e-flex e-con e-child\" data-id=\"f5cad49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02a3eb5 elementor-widget elementor-widget-text-editor\" data-id=\"02a3eb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your complaint will be promptly and impartially handled by the relevant department. Any information you provide during the complaints process will be treated with the utmost confidentiality and handled in accordance with applicable privacy and data protection requirements.<\/p>\n<p>We will respond to your complaint using the contact details you have provided within a maximum of 15 calendar days from the date you receive confirmation that your complaint has been received.<\/p>\n<p>In addition to the online form, you can also contact us through our other communication channels whenever you need assistance.<br><br>Contact our Call Centre at: 038 620 620 or 0800 50 000.<br\/>You can also email us at sherbimiperkliente@bpbbank.com to raise any matter or concern that is important to you.<br><br>Follow us and get in touch with us through our official Facebook page.<br\/>To stay aligned with your needs and expectations, we encourage you to share your comments, suggestions, and feedback with us, as well as express any concerns or dissatisfaction you may have.<br><br>BPB is committed to meeting your expectations in a timely manner. We are dedicated to handling your complaint as efficiently and professionally as possible.<br><br>To find out about the steps you can take to submit your complaint, please click here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At BPB, our goal is to be your trusted long-term financial partner. We work every day to provide you with the best possible banking experience while continuously ensuring that we are on the right path and delivering the highest standards of service. <\/p>\n<p>For this reason, the Bank views every complaint as an opportunity to better understand its customers&#8217; feedback and continuously improve its products and services.<\/p>\n<p>We are committed to handling every inquiry and complaint promptly, making it as simple and convenient as possible for you to submit your request. Please complete the online form below with the required information so that we can review and resolve your matter efficiently. <\/p>\n<p>Please enter your first name, last name, contact number, and full address.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3527","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/pages\/3527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/comments?post=3527"}],"version-history":[{"count":1,"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/pages\/3527\/revisions"}],"predecessor-version":[{"id":3528,"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/pages\/3527\/revisions\/3528"}],"wp:attachment":[{"href":"https:\/\/bpb-new.rrota.com\/en\/wp-json\/wp\/v2\/media?parent=3527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}